FAQ
You have the right to return an item within 14 days after receiving your order. The product must be in its original packaging and in the same condition and completeness as at the time of delivery to the customer. To return an item, you need to fill in the return form. You can find more detailed information and the return form HERE.
If you have chosen local pickup as your delivery method, you can collect your order at the following address:
Välja 3, Soinaste, 61709 Ülenurme vald, Tartumaa.
Tankler OÜ will refund the Buyer all payments received no later than 14 days after receiving the return form. However, the online store has the right to withhold the refund until it has received the returned item or until the Buyer has provided proof that the item has been sent back, whichever occurs first.
The Buyer is responsible for covering the costs related to returning the item, except in cases where the reason for the return is, for example, an incorrect or faulty product.
For items in stock, the delivery time within Estonia is generally 1–3 business days. If the ordered product is not in stock for any reason, we will inform you of the estimated delivery time. Accurate delivery time information is provided separately on each product page.