TERMS OF SALE
VALIDITY OF CONTRACT OF SALE, GOODS AND PRICE INFORMATION
The terms and conditions of sale shall apply to sales of goods from the Web Shop. Prices of goods sold in the Web Shop are shown next to the products. Prices exclude value added tax. The price shall be added a fee for delivery of the goods. The fee for delivery depends on the location of the buyer and the type of goods. The fee for delivery is displayed to the buyer when the buyer is placing the respective order. Information about a specific product is displayed next to the product in the Web Shop.
RIGHT OF WITHDRAWAL
After the buyer has received the ordered goods, the buyer is entitled to withdraw from the contract entered into in the Web Shop within 14 days. The right of withdrawal shall not apply, if the buyer is a legal person.
To be eligible to use the 14-day period of the right of withdrawal, the ordered goods must not be used in any other way than to make sure the nature, features and functioning of the goods as usually allowed for testing of goods in a physical shop. features and functioning of the goods as usually allowed for testing of goods in a physical shop. If the goods have been used for other purpose than to confirm the nature,
features and functioning of the goods or the goods have signs of use or wear, the Web Shop is entitled to reduce the refund amount in proportion to the reduced value of the goods.
To return the goods, a withdrawal form must be filled in, which is available HERE. The form must be sent to the e-mail address firstname.lastname@example.org but no later than within 14 days from receipt of the goods. Expenses incurred in relation to return of the goods shall be at the buyer`s expense, except for in case the reason for return is that the returned item is not originally ordered (e.g. wrong or faulty item).
The Buyer shall return the goods within 14 days following the day of submission of the form or submit a proof that he or she has given over the goods to the carrier within the above period. The Web Shop shall immediately refund all payments received from the buyer under the contract but no later than within 14 days as of receipt of the withdrawal form.
The Web Shop is entitled to refuse to make refunds until receipt of the item that is the subject of the contract or until the buyer has submitted proofs that he or she has returned the item, whichever arrives first. If the buyer has clearly chosen other delivery method than the cheapest regular delivery method offered by the Web Shop, the Web Shop shall not be obligated to refund the consumer the expense that exceeds the cost of the regular delivery method. The Web Shop has the right to withdraw from a sales transaction and request the buyer to return the goods if the price displayed in the Web Shop is, due to an error, significantly lower than the market price of the goods.
SWAPPING OF GOODS
When the Buyer wishes to swap goods in his/her own will, at first the Buyer has to return the ordered goods. Expenses incurred in relation to return of the goods shall be at the Buyer`s expense. After that the Buyer has to make another buy at the Web Shop. Web Shop will return the amount paid for the returned goods, if the returned goods are intact and undamaged.
RIGHT TO SUBMIT A CLAIM
The Web Shop is responsible if the goods sold to the buyer are non-compliant with the terms and conditions of the contract or for a defect the item had already at the time of delivery which was revealed within two years from the moment of delivery of the goods to the buyer. Of this period, during the first six months from the moment of delivery of the item to the buyer, it is presumed that the defect existed already at the time of delivery of the item. The obligation to refute this presumption lies with the Web Shop.
If a defect becomes apparent, the buyer has the right to contact the Web Shop no later than within two months by sending an e-mail at the address email@example.com or calling on the number (+372) 50 19 085. The Web Shop shall not be responsible for any defects that have occurred after delivery of the goods to the buyer. If the goods purchased from the Web Shop have defects that are the responsibility of the Web Shop, the Web Shop shall repair or replace the faulty goods. If it is not possible to repair or replace the goods, the Web Shop shall refund the buyer all payments made in relation to the contract of sale. Web Shop shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
If the buyer has any claims related to the Web shop, they should be sent to the e-mail address firstname.lastname@example.org, or call on the telephone number (+372) 50 19 085.
If the buyer and the Web Shop fail to resolve the dispute by way of agreement, the buyer can contact the Consumer Disputes Committee. See more HERE. The Consumer Disputes Committee is competent to resolve disputes arising from the contract entered into between the buyer and the Web Shop. Hearing of a buyer`s complaint by the Committee is free of charge.
The buyer can contact the European Union consumer disputes resolution platform HERE.
Neither party will be liable for failure to meet the contractual obligations under the Agreement due to Force Majeure. The party involved in an event of Force Majeure will take all reasonable measures and actions to limit or minimize the consequences of such an event.